Welcome to our latest edition of the CPS Monthly Bulletin! We’ve combined our July & August issues into one Summer edition! We hope you find it useful and informative. Also, be sure to click the Archives button above to see our previous issues!
Welcome to the team!
Concrete Pump Supply is proud to welcome Shawn Ford to the family! Shawn has taken over duties as Branch Manager of our Dallas, Texas facility. Shawn is a former pump operator out of the Texas area with several years of experience in the concrete pumping industry.
“I thrive off of building connections with customers. I am keen to utilize my passion for excellent customer service in providing the best possible experience for our clients”. Shawn Ford
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Ask the Experts!
Questions have been rolling in for Harry and Ronnie. Questions have ranged from advice to specific part questions and even specific info about CPS.
Don’t forget to submit your questions here and you might see them posted in our next Bulletin! We will answer ALL submitted questions and most of them will be uploaded to our Resources Page on our website. Here’s one question that specifically caught our attention:
Question – What do you say to a customer who says, “I only buy Conforms!”?
Answer – You know we have many customers that have started with that same comment. But at the end of the day, everyone just wants to get good value for their hard-earned money and be treated with respect. Maybe they start with our primers, or maybe they order a few clamps and gaskets. Then when they get the product in their hands and put it on their pump, they see that it looks the same, feels the same and fits the same. Maybe they are still skeptical but after a few months they see that it also lasts the same amount of time. Then they think why have I been paying more for this part for so long.
The next step is that the next time they buy a boom system they get a quote from us. Maybe they don’t buy that one from us, but they see the big difference in price and they start to think maybe the boom system is the same as the clamp and they are just throwing money away.
The bottom line is that Concrete Pump Supply has quality wear parts, hose and system that has been field tested for many years. We have an in-house metallurgist and chemist that tests everything we sell. Finally, we are owned by a concrete pumper who cares about the industry and we are committed to the quality of the product we sell.
A Message from Matt
Wow, we have been busy at CPS the past few months. As you saw above, we have a new Branch Manager in Dallas, TX! Shawn started in July has been busy adding new racks and adding inventory to the Dallas location to make it a fully functional location in CPS’ National footprint.
We had a Grand Re-opening at the end of July and you should make a point to stop by if you are in the Metroplex. No matter where you are in the country, you should expect excellent customer service from CPS and one day delivery on any part you need in a hurry.
Speaking of excellent customer service, we are fortunate to have a growing group of sales reps that go the extra mile for you. One of the biggest parts of our business is wear parts on pumps. We carry OEM and other alternatives for every make and model of pump. But having the parts isn’t what makes CPS special, it’s having the people that can help you figure out what part you need for your pump. Call us and talk to one of our experts and put us to the test. We have the most extensive line-up of parts and accessories in the industry. If you have one trailer pump, or 1,000 boom trucks we are here and ready to serve you!